NCR APTRA™ software and NCR SelfServ™ ATMs support Swedbank’s
multi-channel banking strategy in the Baltic and provides improved
customer service
TALLIN, Estonia--(BUSINESS WIRE)--May 12, 2014--
NCR
Corporation (NYSE: NCR), the global leader in consumer transaction
technologies, announced today that it is extending its 20-year
relationship with Swedbank
as it continues to help the leading Baltic bank to implement its
multi-channel banking strategy across Estonia, Latvia and Lithuania. The
strategy addresses demand from consumers who wish to use technology and
online tools when they bank, as well as educating and encouraging other
consumers who are not presently using technology-based banking services.
To help achieve this NCR will provide APTRA Edge software to help roll
out ATM applications across Swedbank’s NCR ATM network in 206 branches
across the region. NCR also will work with partner Hansab
to upgrade more than 150 of Swedbank’s older NCR ATMs with the latest
NCR SelfServ 22, 25 and 31 units. This includes cash
re-cycling capabilities that will help Swedbank reduce costs by
decreasing the number of cash deliveries required at branches and the
time spent on cash management by branch staff. Hansab will continue to
maintain NCR ATMs for Swedbank in all three countries.
“Responding to customer demand for an increasingly technology-based
service, as well as educating them on the benefits of modern banking
channels, is fundamental to our business,” said Mr. Mihkel Roosme, Head
of Multichannel Management Division at Swedbank. “To ensure that our
multi-channel banking strategy delivers on this, we needed a highly
integrated software and hardware solution. We have partnered with NCR
for more than 20 years, so they are tuned in to our business and provide
the high value solutions that turn our strategy into a reality.”
NCR APTRA Edge is part of the APTRA suite of software that performs a
variety of functions, including delivering secure transactions, managing
the ATM network and building customer relationships. NCR APTRA Edge uses
a Windows®-based XFS interface, facilitating an open software
environment and making it vendor independent. APTRA is the world’s most
deployed* multi-vendor software family. The flexible software family is
particularly relevant as financial institutions deploy more
sophisticated functions at the ATM, such as voice control, cashless
payments, advanced deposit, personalization, targeted marketing and
integration with other channels.
"As consumers become increasingly aware of convenient technology-based
banking channels, financial institutions, such as Swedbank, have
responded to deliver on that multi-channel banking experience," said Joe
Gallagher, vice president and general manager of Self-Service and
Converged Channel Software, NCR Financial Services. "To achieve this, a
fine balance of software and hardware must be carefully implemented to
provide the desired customer experience. We are proud to have worked
with Swedbank over so many years as it has evolved into the region’s
leading bank, and we will continue to help them make everyday
transactions easier for their customers."
*According to data from RBR
About NCR Corporation
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction
technologies, turning everyday interactions with businesses into
exceptional experiences. With its software, hardware, and portfolio of
services, NCR enables more than 485 million transactions daily across
retail, financial, travel, hospitality, telecom and technology, and
small business. NCR solutions run the everyday transactions that make
your life easier.
NCR is headquartered in Duluth, Georgia with approximately 29,000
employees and does business in 180 countries. NCR is a trademark of NCR
Corporation in the United States and other countries. The company
encourages investors to visit its web site which is updated regularly
with financial and other important information about NCR.
Web sites: www.ncr.com,
www.ncrsilver.com
Twitter:
@NCRCorporation
Facebook:
www.facebook.com/ncrcorp
LinkedIn:
www.linkedin.com/company/ncr-corporation
YouTube:
www.youtube.com/user/ncrcorporation
Source: NCR Corporation
NCR Public Relations
Andy Phillips, 02077258248
andy.phillips@ncr.com
