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Press Release

NCR Introduces Three New Services Designed to Improve ATM Channel Management and Customer Interactions

November 12, 2007 at 9:06 AM EST

Transaction, Cash and CiT Monitoring Services Address Resource and

                         Expertise Challenges

LAS VEGAS--(BUSINESS WIRE)--Nov. 12, 2007--NCR Corporation (NYSE:NCR) today announced the latest evolution of its automated teller machine (ATM) channel Managed Services portfolio. NCR's ATM Monitoring and Management offer now includes Transaction, Cash and Cash-in-Transit (CiT) Monitoring services, designed to assist financial institutions (FIs) with the complexities of managing the ATM or self-service channel.

Today, financial institutions are hit with a three-punch combination when it comes to channel management. First, self-service is becoming increasingly important as an avenue for growth in a highly-competitive marketplace. The ATM remains the most frequent point of interaction for the majority of customers and potential new customers. At the same time, FIs are relying on self-service even more to drive branch efficiency gains, as standard transactions move to self-service from the more expensive teller line. Finally, today's complex transactions, such as Intelligent Deposit, place more technical demands on the ATM. The result is a self-service channel that has become more important as a customer service touchpoint and yet more challenging to maintain.

This complexity is address by NCR with these value-added enhancements:

    --  Transaction Monitoring constantly monitors the number of
        transactions, reversals or denials at an ATM and compares them
        to agreed hourly thresholds. This frequent monitoring against
        expected norms provides near-immediate awareness to any
        unusual or unexpected activity and invokes the prescribed
        actions to proactively manage ATM availability. Additionally,
        the detailed view of reversals and denials provides data to
        quickly pinpoint fraudulent activities.

    --  Cash Monitoring, which proactively monitors the cash levels in
        the ATM network, offers two cash thresholds for each ATM. This
        allows greater accuracy in identifying potential "cash-out"
        scenarios. In turn, availability is increased due to reduced
        cash outs. Because these potential cash outs are detected
        sooner, costly emergency cash runs can be eliminated.

    --  CiT Monitoring provides real-time tracking of CiT
        replenishment activity. This service provides an accurate
        record of whether the replenishments occurred, if they were
        performed on time and within the agreed time period, and how
        many were scheduled but not performed at all. The detailed
        reporting provides the FI customer with increased CiT
        performance awareness and business management.

John Di Leo, NCR's vice president of Customer Services for Financial Solutions, said, "Every institution is different when it comes to the level of available resources to maintain their ever-changing ATM channel. More FIs are realizing that ongoing ATM service requirements are not core to their business, yet place more challenges upon their operations. The continued expansion of NCR's Managed Services portfolio demonstrates our commitment to provide ATM deployers with solutions focused on availability and on enabling consumer interactions."

About NCR Corporation

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Dayton, Ohio.

NCR is a trademark of NCR Corporation in the United States and other countries.


    CONTACT: NCR Corporation
             Lorraine Russell, 937-445-3784
             lorraine.russell@ncr.com

    SOURCE: NCR Corporation